Returns & refunds

If a frame is not right for you, you have 30 days from delivery to send it back. This page covers what qualifies, who pays the courier, how quickly your refund comes through, and the rights South African law gives you on top of this policy.

Returning frames within 30 days

You can return frames within 30 days of delivery for a refund or an exchange, as long as they are:

• unworn: tried on at home to check the fit, and nothing more;
• in their original packaging;
• complete, with all the tags and cases they arrived with.

Exchanges for a different colour or size follow the same 30 days, as long as the frame you want is in stock. Tell us which one you would like when you get in touch, and we will check before anything is sent back.

Who pays for the return courier

You do, unless the item is faulty or we sent you the wrong one. In those two cases the return courier is on us.

How to start a return

1. Send us your order number on WhatsApp at 074 669 3111 or by email to info@aweheyewear.co.za, with a line on what is wrong or what you would like instead. We answer weekdays from 08:00 to 17:00.
2. We send you the return address and a waybill.
3. Pack the frames in their original packaging, with the tags and cases, and hand the parcel to the courier.

Please contact us before you send anything, rather than posting frames back unannounced.

When your refund arrives

When the frames reach us, we check them against the conditions above. If they qualify, we refund you within 10 working days of that check, to the payment method you used at checkout.

Faulty, damaged or wrong items

If your frames arrive damaged, get in touch on the day they arrive and send photos of the item and of the packaging. Do the same if a fault shows up later, or if the parcel is not what you ordered. For faulty and wrong items, the return courier is on us.

Your rights under South African law

This policy adds to your legal rights. It does not replace them.

• Electronic Communications and Transactions Act (ECTA): you can cancel an online purchase within 7 days of receiving the goods, without giving a reason, and get a full refund. The only cost you can be charged is the direct cost of returning the goods. ECTA on gov.za
• Consumer Protection Act (CPA): for 6 months after delivery, you can return goods that are defective, unsafe or not fit for their purpose, at our risk and expense, and choose a repair, a replacement or a refund. CPA on gov.za

Questions about a return

WhatsApp 074 669 3111 or email info@aweheyewear.co.za, weekdays 08:00 to 17:00. Have your order number ready.